Shipping Policy
Last Updated: 1/1/2024
Thank you for choosing HoldinGreen. Please take a moment to review our shipping policy to understand how we process and deliver your orders.
1. Order Processing Time
Orders are typically processed within 3 business days from the date of purchase. Processing times may vary during peak seasons, sales, or promotions.
2. Shipping Methods and Times
We offer the following shipping methods:
- Standard Shipping: Estimated delivery within 5-10 business days.
Please note that these delivery times are estimates and not guaranteed. Actual delivery times may vary based on factors beyond our control, such as weather conditions or carrier delays.
3. Shipping Costs
Shipping costs are calculated based on the weight, address of your order and your chosen shipping method. The total shipping cost will be displayed during the checkout process before you complete your purchase.
4. International Shipping
We offer international shipping to select countries. International shipping rates and delivery times vary based on the destination. Import duties, taxes, and customs fees may be applicable and are the responsibility of the recipient.
5. Order Tracking
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your package.
6. Undeliverable Packages
If a package is deemed undeliverable due to an incorrect shipping address provided by the customer, the customer will be responsible for any additional shipping charges incurred for the reshipment of the order.
7. Missing or Damaged Items
If your order arrives with missing or damaged items, please contact us via the website contact form referencing your order number within 3 days of receiving your order. Provide photos of the damaged items and packaging for our review.
8. Changes to Shipping Policy
We reserve the right to update and modify this shipping policy. Please check this page periodically for changes.
9. Contact Information
For any questions or concerns regarding this Shipping Policy, please contact us via the website contact form.